Our Customers are Talking
“On New Year’s Day I woke up to a cold house. I called Williams Comfort Air and got their emergency service… I promptly got a call back and a repairman came out. I had been contemplating buying an energy star furnace and I asked the repairman to give me details. He connected me with the owner of the company who gave me a rough quote. I decided to have a new furnace installed. The owner sent out an extremely professional representative. They couldn’t install the furnace since it was a holiday, so they brought in three space heaters and set them up for me. My old furnace was intermittently working so it was 60 degrees which allowed me to stay in my house.
Besides being extremely professional the representative was very considerate. My Christmas tree was in a box in the living room since I had just taken it down. He offered to put it in the garage for me and to have the repairman put it in the attic when they were installing the furnace. This was above and beyond any customer service experience I had had. A crew came the next day which was a Saturday to install my furnace. They did an excellent job. When they cleaned up after the job my garage looked better than when they started. I have already recommended them to a close friend of mine. It’s important to me as a single woman to be treated with respect and to feel safe when workers come to my house. I would heartily recommend Williams Comfort Air to everybody.” Susan W. – Carmel
“It was my good fortune to have Carl as the installer of my sump pump this past June. He was on time, polite, and willing to talk to my son in Chicago about the installation. My husband of 37 years had recently died, and I was not versed on sump pumps or their installation. My son wanted to be sure the installer was the right kind of guy to be dealing with his grieving mother. Carl explained things not only to me, but also to my son to both of our satisfactions! I was so impressed with his professional appearance and attitude that I was not alarmed by the fact that a “stranger” was spending the day in and out of my house! I immediately recommended Williams Comfort Air and Carl in particular to friends who were in need of plumbing services, too. The whole process was pleasant and I’m still pleased with my sump pump.
Then on one of the hottest days of the summer (July) Frank and Ryan were directed to take out my 32 year old furnace and install a new one. Having already used Williams Comfort Air for my sump pump installation, I expected a certain quality in the workers and their workmanship. Frank and Ryan did not disappoint me! They worked hard all day, had lunch with me, and continued working the rest of the 95 degree day! Once again, I felt comfortable with the two of them in my home. They were respectful and thorough with all that they did. I did recommend the company to my pastor and his wife because I felt that they would get good service from a reputable company and professional service from the guys in charge of the installation. Frank and Ryan even came back another day to show me (again) how to program the thermostat! Part of the “comfort” of Williams Comfort Air is being comfortable with the company and it employees. Both my experiences with them have proven to me and my son that they adhere to the highest standards.” Becky A. – Noblesville
“I wanted to share an experience I had with one of your repairmen yesterday. Thunder was sent over to work on a drain issue that I was having. He took his time to carefully access how to best address the repair and went over the options with me. He warned that we might have to cut further back on the pipe if the old fitting didn’t come off well and he did his best to try to save me $100 by not having to take off an extra elbow. In the end, it didn’t work and he had to cut further back making the repair a bit more expensive. I really appreciate that this was explained to me before it happened – there was absolutely no surprise! Thunder is the type of person I always hope to get when I have to have someone work on my property – easy to work with, does the job correctly, and cleans up after himself.
I have had several of your plumbers at my house over the last 2 years and I’ve had a great experience with each one. I’ve always received prompt service and the work is done well. Thank you for the great service!” Hank D. – Indianapolis